Introduction

Miralles SC FZ-LLC, operating under the brand name Xiomex, domiciled at AL Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates ("Xiomex", "we", "our"), is committed to protecting the safety of your privacy. of our users and customers (“you”). This Privacy Policy sets out how we collect, use, protect and share personal information when you use our services on our new website, mobile applications and other digital platforms.

Collection of personal data

We collect personal information that you provide directly when registering, using our services or communicating with our customers. This may include, but is not limited to:

• Number, email address, telephone number and postal address.

• Payment and transaction information.

• Trading preferences and signal settings.

• Communications with our support team.

We also collect information automatically when you use our services, which may include:

• Technical details, such as IP address, cookie data, browser type and version.

• Usage information, including pages visited, interactions with services and browsing patterns.

Use of Personal Data

We use your personal information to:

• Provide, personalize and improve our services.

• Process transactions and send you related notifications.

• Communicate with you, respond to your queries and support requests.

• Send you promotional information, with your consent.

• Comply with our legal obligations and resolve disputes.

Sharing and Disclosure of Personal Data

We do not sell or rent your personal information to third parties. We may share your information with:

• Affiliated companies and business partners for the provision of joint services.

• Service providers acting on our behalf, such as payment processors and web hosting companies.

• Competent authorities, in response to legal requirements or to protect our rights and safety.

International transfers

When using our services, your personal information may be transferred to and processed in countries outside the UAE, including those that do not have equivalent data protection laws. We take steps to ensure that these transfers comply with applicable laws and provide an adequate level of protection.

Data Security

We implement technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure or destruction. However, no transmission over the Internet can be guaranteed to be completely secure.

Your rights

Under the GDPR and other applicable laws, you have rights related to your personal information, including:

• Access your personal data.

• Rectify inaccurate information.

• Request the deletion of your personal data.

• Object or restrict the processing of your data.

• Data portability.

• Withdraw your consent at any time.

To exercise these rights, please contact us at legal@xiomex.com

Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting on our website. We recommend that you periodically review this page.

Contact

If you have questions about this Privacy Policy or how we treat your personal information, please contact us at legal@xiomex.com